Director of Client Services

Basil is looking for a senior client services leader who can combine trusted counsel with strong commercial judgement. You will lead a portfolio of enterprise and consumer accounts, align multidisciplinary teams around clear priorities and build the operating rhythm required for predictable delivery, retention and profitable growth.

What you will own

•   Full P&L responsibility for the assigned client portfolio, including revenue, gross margin, resource cost, utilisation, forecasting and commercial risk.

•   Annual account plans and quarterly forecasts covering retained revenue, project pipeline, renewals, organic growth opportunities and delivery capacity.

•   Commercial discipline across pricing, estimates, scopes of work, retainers, change requests, out-of-scope work and support for timely collections.

•   Senior client relationships: act as a credible partner, challenge weak briefs constructively, manage expectations and lead sensitive conversations or recovery plans.

•   Integrated delivery across strategy, content, social, design, video, digital, web, media and production, with clear ownership, timelines, dependencies and approval gates.

•   Portfolio governance through weekly work-in-progress reviews, monthly performance and commercial reviews, and focused quarterly business reviews.

•   Leadership and development of account managers and executives, creating a culture of proactive counsel, accountability and follow-through.

How will success be measured

•   Portfolio revenue, gross margin and forecast accuracy.

•   Client retention, renewal quality and organic account growth.

•   Delivery within agreed scope, budget and timelines, with fewer avoidable escalations and write-offs.

•   Client confidence, team health and stronger commercial capability across the servicing function.

What we are looking for

•   12–15 years of experience in an integrated creative, digital, content or communications agency, with at least four years in senior account leadership.

•   Demonstrable ownership of a multi-account P&L not only delivery management with clear examples of margin improvement, retention and revenue growth.

•   Strong understanding of integrated marketing and the ability to lead specialists without needing to personally execute every discipline.

•   Commercial confidence: comfortable with pricing, negotiation, forecasting, staffing decisions, scope control and difficult client conversations.

•   Excellent written and verbal communication, executive-level presentation skills and the judgement to simplify complex situations.

•   A calm, hands-on leadership style that balances client ambition, creative quality, team capacity and agency profitability.

Compensation

Salary band: ₹20–24 lakh per annum (CTC). Final compensation within the band will reflect the candidate’s depth of P&L ownership, portfolio scale and leadership experience.