Customer Services Representative

Job Description

Job Description

Job Overview

Customer service representatives are the first point of contact for orders. They help customers with status of orders, updates as well as their questions and complaints.

Responsibilities and Duties

• Answer client calls, identify their needs and respond in a professional, efficient and courteous manner
• Serve as first point of contact for orders
• Enter and process orders
• Respond to client e-mails and transfer to the appropriate department for resolution.
• Provide assistance and problem resolution to clients in areas of order status and product availability.
• Accomplish any other task related to customer service

Qualifications

• 2 to 5 years’ experience in customer service
• Competence in MS Office Suite
• A team player that works effectively under stress Is autonomous, self-starter and can time-management
• Flexibility and Adaptability Listening skills are a must for this position – understanding the customer’s needs
• Bilingual: Excellent communication skills in French and English

Assets

·         Knowledge of JD Edwards system