Customer Service Assistant

At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women’s health and well-being.

We’re looking for a reliable, multi-lingual International Customer Service representative to join our team. If you are customer-oriented, organized, and would like to be part of a fast-growing international pharmaceutical company, we want to hear from you!

As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations.

What you’ll do:

• Key person in International Customer Service department.
• Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers .
• Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.
• Ownership of Invoicing and collections process.
• Coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documentation.
• Maintain accurate and up-to-date customer and order information in the company’s systems.
• Prepare affiliates weekly sales reports.
• Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.
• Identify opportunities to improve internal processes and enhance the overall customer experience.

What we’re looking for:

• Education or training in Business Administration, Commerce, Customer Service, or a related field.
• Fluent Spanish and English, both written and spoken.
• A good level of Italian and/or German would be an advantage.
• Previous experience in Customer Service, order management, administration, or a similar position will be valued.
• Good knowledge of Microsoft Office.
• Strong communication and organizational skills.
• A customer-focused, proactive, and solution-oriented mindset.
• Attention to detail and the ability to work effectively with different departments.

What we offer:

• Permanent contract.
• Flexible working hours and remote working on Fridays.
• Health insurance.
• A positive, collaborative, and dynamic work environment.
• The opportunity to grow professionally within a fast-growing international pharmaceutical company.

If you are a customer-focused professional with strong organizational skills and would like to contribute to a company committed to improving women’s health, we look forward to receiving your application!