Customer Service Coordinator

Hiring: Customer Service Coordinator | PlayAll | Savita Vihar, Delhi

Great with people and even better at getting things resolved? Join PlayAll as a Customer Service Coordinator — the single point of contact for our customers across calls, WhatsApp, and email.

Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head

About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, WhatsApp, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers.

What You'll Do Customer Query Resolution (Calls, WhatsApp & Email)

• Handle up to 150 inbound and outbound calls per day, plus WhatsApp and email queries
• Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds
• Resolve on first contact wherever possible; escalate complex issues with full context
• Keep a solution-first, empathetic tone in every interaction

Complaint & Escalation Management

• Log every query/complaint in the CRM/ticketing tracker
• Ensure timely follow-up and closure within TAT
• Flag recurring issues to the Operations Head for process fixes

Cross-Team Coordination

• Coordinate with Academy Managers, Venue/Facility teams, and Finance
• Proactively update customers on their query status

Reporting & Process Improvement

• Maintain daily/weekly logs of volume, resolution time, and satisfaction
• Share weekly reports with the Operations Head
• Suggest process improvements from recurring feedback

What We're Looking For

• Graduate in any discipline
• 1–3 years in customer service, customer support, or coordination (voice/chat/email)
• Comfortable handling multiple channels at once, including up to 150 calls/day
• Calm, empathetic problem-solver under pressure
• Strong spoken and written English and Hindi
• Comfortable with WhatsApp, Google Sheets/Excel, email, and basic CRM/ticketing tools
• Highly organized with strong follow-up discipline

What You'll Get

• A sports-first, high-energy work culture
• Growth path in a fast-scaling sports community platform
• Hands-on exposure across customer experience, academy ops, and venue ops

How to Apply Apply directly on LinkedIn (Easy Apply) or email your resume to [email protected] — shortlisted candidates will be contacted directly.

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