Monitoring Specialist I

Overview

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient. We bring the power of technology to life, pioneering innovative equipment and services to keep our customers safe, and ensuring we put our customers first by keeping thousands of residential and commercial customers safe and secure.

Desired Qualities

• Advocating for customers’ needs and creating a personalized experience
• Displaying humanity in every customer interaction
• Keeping your community safe and taking charge in emergencies

Responsibilities

As a Monitoring Station Specialist, you will monitor all alarm events for customers and respond with the appropriate action. You will handle burglary, fire, panic, or medical alarms, communicate with customers, security guards and emergency response teams to dispatch the correct assistance, and offer additional value‑added services to enhance safety.

What’s in it for you?

Our Monitoring Station operates 7 days a week with flexible shifts: 7 days on/7 days off, 5 days on/2 days off, or 4 days on/3 days off, including daytime, evenings, overnight, and weekends. Shift premiums are available. This full‑time role guarantees a minimum of 35 hours per week, with overtime as needed.

After 6 months you may be eligible to work from home; in‑office presence will be required periodically. We offer a competitive compensation package, starting salary of $22.00 per hour, performance‑based annual bonus, and access to virtual learning platforms such as LinkedIn Learning. You will receive 2–3 weeks of full‑time paid training.

Qualifications

• Bilingualism (French/English)
• High School Diploma and/or equivalent
• Knowledge of Google Workspace
• Excellent communication skills to understand callers’ needs and respond appropriately
• Ability to maintain composure, patience, and professionalism in challenging situations
• Ability to adapt communication style to de‑escalate or defuse emotionally charged situations
• Open‑mindedness and willingness to adjust opinions based on new information
• Personal accountability and respect for scheduled expectations
• Performance under time constraints in a fast‑paced environment
• Analytical, problem‑solving, conflict‑resolution skills
• Good judgment, initiative, and quick decision‑making
• Positive and energetic personality

Great to Have

• Experience in a monitoring station environment
• Experience in a call center environment

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