IT Support Technician

We are seeking motivated and skilled IT Support Technicians to join our dynamic team. In this role, you will be responsible for providing technical support, resolving issues, and ensuring the smooth operation of our clients' IT environments

Responsibilities

• Provide first and second-level technical support for a wide range of IT issues.
• Troubleshoot and resolve problems related to Hyper-V, Active Directory, OMice365, networking, and Windows OS.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Document and track support tickets, ensuring timely resolution and communication with clients.
• Collaborate with senior technicians and other team members to address complex issues and implement solutions.
• Assist in the implementation and management of IT infrastructure and services.

Qualifications

• Proven experience in IT support with a deeper understanding of Hyper-V, Active Directory, OMice365, and advanced networking.
• Familiarity with Windows OS, OMice365, and basic networking concepts.
• Strong communication skills and a customer-oriented approach.
• Ability to handle more complex technical issues and provide solutions.
• Excellent problem-solving skills and the ability to work independently.
• Relevant technical certifications are preferred.
• Previous experience in a similar IT support role.Strong analytical skills and attention to detail.
• Ability to manage multiple tasks and prioritize eMectively. - Excellent communication and interpersonal skills.

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