Customer Service Officer

Overview

At Haircare Group, we’re more than just a company—we’re a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we’re passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it’s more than hair—it’s about making a difference in people’s lives.

The Role

We are looking for a Casual Customer Service Officer to join our Marleston Head Office team. If you\'re a qualified hairdresser with a passion for customer service and administration, this could be your perfect opportunity!

Why this is the role for you

• 2-3 days a week working in a casual, supportive environment.
• Utilize Your Expertise: Combine your hairdressing background with your customer service skills in a role that values your experience and input.
• Work with a Purpose: Make a difference by delivering exceptional service and building lasting customer relationships.

Your Responsibilities

• Provide exceptional customer service by responding to inquiries promptly via phone, email, and Zendesk, ensuring a positive experience every time.
• Process orders accurately and efficiently into our ERP system, ensuring customers receive exactly what they need.
• Offer expert advice and tailored solutions that make a real difference for each customer.
• Build and nurture strong relationships, ensuring clients feel supported throughout their journey with us.
• Keep customers in the loop with timely updates on order progress, ensuring transparency and trust.

What We\'re Looking For

• A qualified hairdresser—your expertise is key to providing top-notch advice and customer care.
• At least 2 years of experience in a customer service or administration role.
• Strong multitasking and prioritization abilities, with a keen eye for detail and accuracy.
• Exceptional communication skills—both written and verbal.
• Proficiency in Microsoft Office Suite and ERP systems.
• A positive, friendly personality who loves interacting with people and has a genuine passion for sales.
• Strong problem-solving abilities and initiative—no two days are the same!

What We Offer

• Competitive pay plus generous product discounts and an annual product allowance.
• A supportive, fast-paced, and fun team culture that feels more like family.

Ready to Take the Next Step? Apply Now!

If you’re a qualified hairdresser who’s ready to bring your skills to a role that values your expertise, we’d love to hear from you. For us, it’s more than hair—it’s about making a real impact.

Please note: You must have full Australian work rights to apply for this role.

Details

• Seniority level: Not Applicable
• Employment type: Other
• Job function: Customer Service
• Industries: Wholesale