ServiceNow delivery leader

Job Description

We are looking for a "ServiceNow Delivery leader " for our global IT services provider

\n

Location: Pune/ Bangalore/ Chennai/Hyderabad

\n

20+ years of managing ServiceNow projects

\n

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)

\n

\n

Key Responsibilities

\n

\n
• Lead and manage large-scale ServiceNow delivery programs across multiple clients
\n
• Own end-to-end project lifecycle – from solution design to implementation and support
\n
• Ensure alignment with ITIL best practices and enterprise standards
\n
• Oversee program governance, risk management, and stakeholder communication
\n
• Collaborate with cross-functional teams including architecture, consulting, and operations
\n
• Provide strategic direction on ServiceNow platform capabilities and roadmap
\n
• Mentor and lead high-performing delivery teams
\n

\n

\n

Required Skills & Experience

\n

\n
• 20+ years of experience in IT services delivery , with strong exposure to ServiceNow
\n
• Proven experience leading large-scale ServiceNow implementations
\n
• Deep understanding of:
\n
• Incident Management
\n
• Problem Management
\n
• Change Management
\n
• Service Request Management
\n
• Configuration Management
\n
• Hands-on experience in designing / customizing ServiceNow modules
\n
• Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
\n
• Experience working with cloud technologies and SaaS environments
\n
• Excellent stakeholder management and communication skills
\n
• Strong analytical and consultative mindset
\n

\n