Account Team Leader

For over 40 years, Array Marketing has been a global leader in retail displays and merchandising solutions, partnering with top brands such as Sephora, L'Oréal, Coty, PUIG, and Amazon. With 1,800+ employees worldwide, we design, engineer, manufacture, and deliver customized retail environments that bring brands to life in store.

Our success is driven by our values: working as One Team, striving to be Better Every Day, and Having Fun along the way. We're looking for collaborative, curious problem-solvers who enjoy tackling challenges and making an impact. Join us in shaping the future of retail.

Key responsibilities:

• Manage, coach, and develop a team of Account Managers and Senior Account Managers, building their commercial and client relationship capabilities.
• Assign and review account allocations across the team, ensuring the right accounts are matched to the right people.
• Set performance goals, conduct regular performance reviews, and hold one-to-one check-ins with direct reports.
• Act as the primary escalation point for client and commercial issues that cannot be resolved by team members, providing direction on next steps.
• Oversee the team’s ownership of client relationships, account growth, and financial accuracy across the portfolio.
• Personally own the client relationship, account growth, and financial accuracy for a reduced portfolio of key accounts, dedicating less than 50% of your time to direct account management.
• Partner with Project Management leadership to ensure alignment between Account Management teams and project delivery teams.
• Review and approve commercial offers, pricing, and contract terms above an agreed threshold or complexity level.
• Monitor team performance against sales and margin targets and report on team and account performance to the Commercial Leader.
• Identify and manage risks and crisis situations across key or escalated accounts.
• Support the recruitment, onboarding, and career development of Account Managers and Senior Account Managers.
• Champion consistent ways of working and the agreed R&R framework across the team.
• Participate in company and commercial improvement initiatives.
• Participate in meetings with key clients and support project-specific discussions, problem solving and decision-making.

What we are looking for:

• Minimum 5 years of experience in Account Management or a related field, including experience mentoring or leading others.
• Very good knowledge of German would be an additional advantage.
• Proven experience in people management and developing team capabilities.
• Experience managing client relationships and a portfolio of accounts, with a strong commercial focus.
• Ability to manage team performance against sales and margin targets.
• Strong problem-solving and decision-making skills, with the ability to manage escalations, prioritise accounts, and make effective resourcing decisions.
• Experience collaborating with cross-functional teams, particularly Project Management, Design, Engineering, Estimating, and Production.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficiency in MS Office Suite and CRM/project tracking systems.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Willingness to travel to client sites as required.

We offer:

• Work in international creative environment
• Being part of a constantly growing company with endless opportunities for career development
• Casual dress code
• Lunch break during working hours
• Onboarding program for new employees