Customer Service

Job Type: Full-Time Customer Service for small to medium building company

Job Location: Ravenhall

Reporting to: Operations Manager

Key Relationships: External Clients Under Construction, External Sales Marketing Agents, Site Managers, Accounts Team, Building Surveyors.

Job Purpose: Full-Time Customer Service Role providing first contact to customer queries, office administration and admin support for site managers.

Key Relationships: External Clients Under Construction, External Sales Marketing Agents, Site Managers, Accounts Team.

Remuneration: Will be based on the successful applicant's experience.

Performance Outcomes

First point of contact for Phone Enquiries. (Phone/email)

Provide administrative support to construction team.

The role is full time based in our Ravenhall Office.

Education / Experience

Minimum 12 months experience in an office customer support role. Experience in another building company would be advantageous. A genuine interest in the building industry a necessity.

Skills

Strong working knowledge of the Microsoft Office suite of programs.

Ability to maintain a strong workplace culture & positively contribute to team morale.

Strong time management, organizational, problem-solving skills.

Basic Understanding of the Construction Process an advantage.

Management Reporting

Provide a weekly report for management on all Practical Completion Inspections and Settlement Inspections.

Personal Attributes & Behaviours

Reliable – Consistently perform and attend work as per required hours. (In Office Monday to Friday 8:00am to 4:30pm)

Organised – be able to manage emails, support for site managers and client queries collectively.

Collaborative – A team player who treats others with respect.

Innovative – Take initiative.

Open – Communicate openly and honestly.

Compliance

Compliance in respect of client issues, privacy and contracts stored on file.

Key Performance Indicators (KPIs)

Clients Calls to be returned same day.

Client Emails to be acknowledged and reply to our client within 2 business days.

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