Delivery Experience & Capacity Strategy Expert

Job Responsibilities

1. Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
2. Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity . Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
3. Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
4. Operational Support: Support operational actions required for strategy implementation, including market research, frontline interaction, and information alignment.

Job Requirements

1. Education: Bachelor’s degree or above.
2. Experience:

• Experience in internet platform operations, strategy analysis, or the logistics/delivery industry.
• Experience in strategy operations or capacity management within O2O, On-demand Delivery, E-commerce Logistics, or Ride-hailing platforms is preferred.

1. Core Competencies:

• Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and Excel, with the ability to discover problems and validate strategies through data.
• Logical & Systems Thinking: Clear logical thinking and systematic thinking capabilities. Able to deconstruct complex business problems and design actionable solutions.
• Project Management & Collaboration: Outstanding cross-departmental communication and collaboration skills. Able to effectively drive Product, Tech, and Marketing resources to achieve project goals.
• Ownership & Resilience: Strong sense of ownership for business results. Possess strong self-drive and the ability to solve problems in a fast-paced, uncertain environment.

*Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.