customer service adviser

• Excellent oral communication


• Excellent written communication

Overview

Languages

English

Education

• Other trades certificate or diploma


• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Industrial plant

Responsibilities

Tasks

• Answer written and oral inquiries


• Address customers' complaints or concerns


• Answer inquiries and provide information to customers


• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.


• Perform general office duties


• Receive and log complaints


• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Syspro


• MS Excel


• MS Outlook


• MS Word


• MS PowerPoint


• Word processing software

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality


• Client focus


• Efficient interpersonal skills


• Excellent oral communication


• Excellent written communication


• Flexibility


• Organized


• Team player


• Ability to multitask


• Dependability


• Honesty


• Quick learner

Benefits

Health benefits

• Dental plan


• Health care plan


• Paramedical services coverage


• Vision care benefits

Financial benefits

• Bonus


• Life insurance


• Registered Retirement Savings Plan (RRSP)

Other Benefits

• Free parking available

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