Customer Service Representative (Bilingual)

Position Summary

We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The ideal candidate is fluent in English and Spanish , communicates clearly, and is comfortable working in a fast-paced environment.

The successful candidate must be flexible and available to work weekends as needed , including Saturday and/or Sunday shifts.

Key Responsibilities

• Provide professional and courteous customer service in both English and Spanish .
• Respond to customer inquiries by phone, email, chat, or other communication channels.
• Assist customers with orders, accounts, billing questions, service issues, and general requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions, requests, and resolutions in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Follow established customer service policies, procedures, and quality standards.
• Maintain accurate customer information and protect confidential data.
• Follow up with customers when necessary to ensure issues are fully resolved.
• Meet established performance, quality, attendance, and customer satisfaction goals.
• Work collaboratively with other departments to resolve customer issues.
• Maintain a professional and positive attitude when handling challenging situations.

Qualifications

• Fluent in English and Spanish , both written and verbal.
• Previous customer service, call center, retail, hospitality, administrative, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong listening, problem‑solving, and conflict‑resolution abilities.
• Comfortable working with computers, email, chat platforms, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional, dependable, and customer‑focused attitude.
• Ability to work independently and as part of a team.

Schedule Requirements

• Weekend availability is required or strongly preferred.
• Must be willing to work Saturday and/or Sunday shifts based on business needs.
• Schedule may include evenings, holidays, or other non‑standard hours depending on customer service coverage requirements.
• Reliable attendance and punctuality are essential.

Preferred Qualifications

• 1+ year of customer service experience.
• Previous experience in a bilingual customer service or call center environment.
• Experience with CRM, ticketing, or customer support software.
• Experience handling high‑volume customer inquiries.
• Experience working with Spanish‑speaking customers in a professional setting.

Key Competencies

• Bilingual communication
• Customer service
• Active listening
• Problem solving
• Conflict resolution
• Professionalism
• Patience and empathy
• Attention to detail
• Time management
• Teamwork
• Adaptability

What We Offer

• Competitive compensation
• Opportunities for professional growth
• Training and development
• Supportive team environment
• Opportunities for additional hours based on business needs
• Comprehensive benefits package, if applicable

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.

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