Key Account Manager

Location: Barcelona | Type: Full-time

We're hiring—and we're doing it the Frekuent way. In a world where technology moves fast, we move with purpose. If you're ready to make your next big move and create something meaningful, you're in the right place.

Being part of our dream team isn't just about a job, it's about enjoying the frekuency. If you're ready to be part of this journey and grow together, join us and make a real impact.

Get to know us

Frekuent is a fast-growing company redefining the payment experience, helping businesses turn one-time buyers into lifetime clients through unique loyalty boosters. We believe that the secret to more sales is giving customers less: cashless, contactless and effortless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back for seconds.

Want to know more? Check us out at www.frekuent.com.

About the role:

We are looking for a structured and highly motivated Key Account Manager to lead and grow Frekuent's most important client relationships in the Spanish market. In this role, you will own a portfolio of strategic accounts, making sure we deeply understand their needs, deliver on them, and become their long-term payments partner.

We are currently focused on the Self-Service / Unattended business, like (but not limited to) vending, gas stations, laundromats and EV charging stations. You will manage the most important clients for the company, ensure we cover their needs, and give them every reason to keep growing with us.

This position is ideal for a proactive, hands-on account manager who thrives on building relationships, managing complex implementations, and turning satisfied clients into long-term growth. While the focus is on nurturing and expanding existing accounts, you will be required to close 1-2 new accounts as we want our team to stay as involved across the full client lifecycle as possible.

What you'll do:

Account management & relationships

• Establish and maintain strong, long-lasting relationships with Frekuent clients, understanding their needs, building engagement and ensuring satisfaction
• Give the best support to our partners and improve operational efficiency
• Understand, build action plans and follow up on churned and inactive partners

Growth & account development

• Identify growth opportunities within your client portfolio
• Conduct deep-dive analyses to identify growth opportunities and preempt potential issues
• Take action to reach your goals and company OKRs

Onboarding & delivery

• Ensure proper onboarding of clients to Frekuent solutions, coordinating with sales and technical teams
• Hands-on management of projects to ensure timely and successful implementations
• Lead project implementation and translate it into actionable tasks to ensure continuous improvement

Hunting

• Build a pipeline to allow you to close 1-2 accounts on per year

Market intelligence

• Stay up to date on industry and market trends

What we're looking for:

• A minimum of 3 years of experience in fast-paced environments such as startups, top consulting firms or leading internet companies
• At least 2 years of proven track record in high-performance account management, business consultancy or sales
• Skilled at navigating high-pressure environments, maintaining focus and delivering results
• Comfortable working in a high-growth, high-performance start-up with a fast pace
• Strong commercial skills with good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented
• A problem solver with a data-driven and analytical mindset
• Native in Spanish and proficient in English; other languages such as Italian, Portuguese or French are a plus
• Ability to travel ocasionally

What’s in it for you

A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.

⏰ Flexible schedule – because we trust you to own your time and your outcomes.

️ Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.

🩺 Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.

Learning & development – English classes and role-specific training, because your growth is part of our journey.

23 days of paid time off – plus local holidays, because great ideas need space to rest.

🚀 A dynamic, fast-growing environment – where each day is unique and every idea counts.

🤝 A collaborative mindset – surrounded by people who genuinely enjoy building together.

Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.

Why you'll love it here

At Frekuent, we believe our success is built on our people. We’re a team of non-conformists, committed and solution-driven individuals, who know that infinity is the limit when it comes to innovation. With plenty of room for personal and professional development, we value creativity, ownership, and collaboration — all driven by a strong culture that fuels our growth.

Be authentic isn’t just a value, it’s our belief that embracing who we are and appreciating diverse backgrounds, experiences and opinions is what truly enriches us.

If you're ready to jump into an exciting environment and make a real difference, this is the place for you.

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