Customer Service Agent- Industrial
Quincaillerie Richelieu Ltee
Job Description
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
Euro Architectural Components is looking for an experienced Customer service Agent - Industrial to join our team at our warehouse service counter and showroom counter. Euro Architectural Component, is the largest railing and fencing component supplier in Canada and a specialized division of Richelieu Hardware located in Woodbridge, Ontario.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
More specifically, the main responsibilities of the position are to:
- Receive calls, emails and walk-in orders and requests from customers
- Receive and enter customer orders; coordinate based on product availability
- Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
- Confirm delivery site address and any additional transport or delivery information
- Organize and process customer payments
- Track and handle order and delivery issues to resolve them or escape according to company policy
- Assist customers, when they come to pick up their orders
- Prepare the documentation required for processing customer orders
- As product knowledge increases, communicate with customers by phone and email to promote our products
- Receive and process product returns and credits as necessary
- Perform daily administrative tasks, including filing and answering phone calls when needed
- Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary
Requirements :
- Must be fluent and well‑spoken in the English language; French is an asset
- Experience working in a B2B environment in a customer service or sales role
- Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in‑person contacts
- Must be eligible to work in Canada
The ideal candidate is a person who demonstrates…
- A positive customer focused attitude
- Strong communication and interpersonal skills
- High attention to detail, organization, and follow‑through
- Ability to work in a fast‑paced, multi‑tasking environment
- Professionalism, dependability, and the ability to work with minimal supervision
What we offer
- A Canadian flagship:As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work‑life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work‑life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
We thank all candidates for their interest; however, we will only communicate with candidates selected for the pre‑selection process.