Sr. Product Marketing Manager, Customer Advocacy – London

Job Description:

What you can expect

As a Sr. Product Marketing Manager, Customer Advocacy, you will build and run the programs that turn Datasite's most passionate customers into powerful voices for our brand. You’ll drive key customer advocacy programs including customer advisory boards, customer stories, and voice of customer research.

All to shape how we listen to customers, how we learn from them, and how we amplify their stories to the market.

This is a high-impact individual contributor role suited for a seasoned product marketer who knows how to build lasting customer relationships, translate insights into strategy, and create content and programs that move the needle for sales, marketing, and product alike.

What we are looking for

• Strong storytelling instincts: you know how to find a compelling customer narrative and make it sing across formats and channels.
• A collaborative teammate who partners effectively across functions, teams, and regions.
• Someone curious about how AI is reshaping capital markets and the mechanics of deal making.
• A motivated contributor excited to help build and evolve how we engage with customers
  

Responsibilities

• Voice of the customer:
• Customer advisory council:
• Customer stories:
• Customer research:

Qualifications

• 5–10 years of experience in product marketing, customer marketing, or a closely related field — ideally in B2B SaaS or enterprise technology.
• Proven track record building or managing customer advocacy programs, customer advisory boards, or voice of customer initiatives.
• Experience conducting qualitative and quantitative customer research and translating findings into clear strategic recommendations.
• Excellent relationship-building skills — you’re as comfortable in a room with a C-suite customer as you are partnering with internal teams.
• Experience with social listening tools and third party review sites to turn online conversations into actionable insight.
• Strong project management chops — you can run multiple programs simultaneously without dropping the ball.
• Familiarity with M&A, financial services, or deal technology is a plus — but curiosity and drive to learn matter more.
• Bachelors degree required, post-graduate degree a bonus.

Work Location & Flexibility

This position is based in our London office and follows a hybrid work model. Employees in these locations are expected to work on-site a minimum of two days per week. Please note that specific business units or role requirements may necessitate additional in-office days based on team collaboration needs or operational priorities.

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.