IT Network Support Administrator

On behalf of our client, we are seeking a full-time experienced IT Network Support Administrator to manage and support our clients' network environment and day-to-day IT infrastructure. This role will play a key part in keeping systems running smoothly, resolving technical issues, and supporting the ongoing stability and security of the business’ network operations.

Key Responsibilities:

In this role, you will:

• Maintain and support the organisation’s network environment, including servers, routers, switches and associated systems


• Monitor system performance and respond to network or connectivity issues in a timely manner


• Troubleshoot faults and outages, identifying root causes and implementing practical solutions


• Manage user access, permissions and system configurations in line with internal policies


• Assist with system updates, upgrades and routine maintenance to ensure network security and reliability


• Keep accurate records of network configurations, assets and changes


• Work with external IT providers or vendors where required to support system improvements or issue resolution


• Provide support to internal users on network-related issues and assist with general IT queries

Qualifications, Skills & Experience

• A Bachelor’s degree or higher qualification in Information Technology, Computer Science or a related discipline; or


• At least 5 years' practical experience and/or relevant industry certifications demonstrating capability in network administration and support


• Proven experience in network administration, IT support, or a similar infrastructure-focused role


• Strong understanding of network environments, including configuration, maintenance and troubleshooting


• Experience supporting users and resolving system or connectivity issues


• Sound understanding of system security, access control and data protection practices


• Strong attention to detail and ability to maintain accurate documentation


• Good organisational skills and the ability to manage competing tasks


• Clear communication skills, with the ability to explain technical issues to non-technical users


• Relevant certifications (e.g. Cisco, CompTIA, Microsoft or similar)


• Exposure to cloud-based or hybrid environments


• Experience working in a small-to-medium business IT environment or with external IT providers

Salary:$90,000 - $110,000 per annum (excluding superannuation)

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