Senior Executive Logistics

Position Overview

We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved fast, and every delivery milestone is tracked without gaps.

Key Responsibilities

Supervising Order Processing & Fulfilment

• Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.
• Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.
• Maintain packaging quality standards aligned with brand guidelines

Logistics Coordination

• Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination
• Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmations
• Proactively track shipments, flag delays, and drive resolution before customer escalations

Disputes & Claims Management

• Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partners
• Maintain documentation and MIS for all open disputes and resolution status
• Coordinate with the finance team for COD remittances

Unicommerce & Systems Management

• Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking
• Ensure accurate SKU-level inventory movement records and flag discrepancies proactively
• Liaise with the tech/marketplace team for any Unicommerce integration issues

Requirements

• 2–4 years of experience in logistics/supply chain operations in an e-commerce or D2C brand environment
• Hands-on experience with Unicommerce (non-negotiable)
• Working knowledge of courier partner portals — Delhivery, and Shiprocket experience strongly preferred
• Familiarity with B2B fulfilment workflows (LR generation, transporter coordination, GRN processes)
• Knowledge of Amazon FBA, Myntra and marketplace SLA frameworks is a must.
• Strong command of Excel/Google Sheets for daily MIS and dispute tracking
• Excellent written and verbal communication - you'll be coordinating with partners daily

Key Competencies

• Logistics and Supply Chain Oversight
• Order and Inventory Management
• Customer Relationship Management
• Data Analysis and MIS Reporting
• Escalation and Complaint Handling
• Cross-Functional Team Collaboration