Training & Development Agent

Job DescriptionTraining & Development Agent Location: Millennium Business Park, Cappagh Road, Dublin 11, D11 PN52 Hours: Full-time, Monday to Friday, working either 8am5pm or 9am6pm Reporting to: Customer Care Experience Manager About the Role We are looking for a Training & Development Agent to support the performance and development of our Customer Care and Sales & Loyalty teams. You will lead new-starter training, deliver coaching and refresher sessions, monitor call quality and help employees adapt to new systems and processes. This is a hands-on role for someone who understands Pandas operation, communicates clearly and enjoys helping others improve.

What Youll Be Doing As a Training & Development Agent, you will: Deliver onboarding and training for new starters Ensure employees understand Pandas values, expectations and performance standards Provide ongoing coaching and support to Customer Care and Sales & Loyalty agents Monitor calls and complete quality management reviews Give clear, constructive feedback to improve individual and team performance Deliver refresher training and targeted support where needed Identify training and development needs across the teams Support the rollout of new systems, processes and operational updates Act as a point of contact for employee questions Provide day-to-day guidance and support to other trainers Maintain training records, materials and process documents Evaluate training effectiveness and recommend improvements Work with the Customer Care Experience Manager to maintain consistent training and quality standards About You We are looking for someone with: At least 12 months experience working at Panda Strong knowledge of Pandas operations, policies and processes Excellent communication and coaching skills The confidence to provide honest and constructive feedback A good understanding of effective training and development methods The ability to build positive working relationships across different teams Strong organisational skills and attention to detail Proficiency in Microsoft Office The ability to commute to Millennium Business Park in Dublin 11 Why Join Panda? This is an opportunity to help shape how we develop our people and support our customers. You will have a direct impact on employee confidence, call quality and overall team performance while developing your own experience in training, coaching and continuous improvement.

Panda is an equal opportunities employer committed to building a diverse workforce that reflects the communities we serve. TPBN1_IJ