Customer Service

Glendenning, NSW | Permanent Full-Time | $70,000–$80,000 + Super

Join a growing logistics business in a newly created role!We are seeking a Customer Service & Administration professional to join a growing logistics business in Glendenning.
This is a varied role supporting an established team and working with a portfolio of blue-chip clients. You'll manage customer enquiries, order and delivery queries, administration and data entry, while liaising with transport providers to ensure issues are followed through to resolution.

This is not a traditional call-centre role — we're looking for someone proactive, adaptable and comfortable wearing multiple hats.

Why You'll Love This Role

• $70K–$80K + super, depending on experience
• Permanent, full-time opportunity
• Newly created position due to business growth and new client accounts
• Work with established blue-chip clients
• Varied role with plenty of opportunity to learn and develop
• Supportive, close-knit team
• Join a business where the average employee tenure is around nine years
• Long-term opportunity with a stable and growing organisation

Customer Service & Administration

About the Role

You’ll be responsible for:

• Responding to customer enquiries via phone and email
• Investigating order, delivery and inventory queries
• Liaising with transport providers to resolve delivery issues
• Using internal systems to investigate orders and provide customer updates
• Completing general administration and data entry
• Updating customer inventory information in SAP
• Maintaining accurate records in the OrderPoint CRM/order management system
• Supporting the existing team with day-to-day administration
• Proactively communicating with customers and following issues through to resolution
• Building strong relationships with key client accounts

About You

We're looking for someone who brings the right attitude, communication style and team fit.

You will ideally have:

• Previous customer service and/or administration experience
• Strong communication and interpersonal skills
• Excellent attention to detail
• A proactive approach and the ability to think on your feet
• Confidence dealing with professional and blue-chip clients
• The ability to manage competing priorities and varied responsibilities
• A genuine interest in building a long-term career with a business
• Experience in a small business or fast-paced environment will be highly regarded
• Logistics or transport experience is beneficial, but not essential

SAP experience is advantageous, however training can be provided.

No specific qualification is required — experience, attitude and capability are what matter most.

The Opportunity

This is a great opportunity to join a business experiencing genuine growth and become an important part of an established team.

If you're looking for a stable, varied customer service and administration role where you can build relationships, learn the business and grow with the company, we'd love to hear from you.

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