Customer Service Representative

Position:Customer Service Representative

Location: Eastman, GA

Job Id:862

# of Openings:1

We have an opening for aCustomer Service Representativeto support our Hoover Architectural Solutions (HAS) business. Reporting to the Customer Service Manager, the CSR is responsiblefor managing customer orders from entry to receipt and providing an exemplary customer experience to all internal and external customers.

Duties & Responsibilities include:

• Facilitate sales order management to include lead times, pricing, and workflow/updates to customers, account managers and management
• Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts
• Receive and systematically enter customer purchase orders to ensure timely and accurate entry of sales orders appropriate products coding, terms and conditions of sale.
• Monitor sales order status and provide information to customers, field sales, and management
• Interface with Scheduling, Materials Management, Shipping and other departments in gathering information to support order processing effective sales
• Review order entry and processing to ensure compliance with company policy and legal requirements and eliminate order entry errors, maintain compliance with all external legal requirements, company policies and procedures and low occurrence of errors, higher customer order delivery performance
• Maintain a safe working environment and support Arconic safety initiatives
• Help identify problems that arise with orders or in order process and participate in problem solving as needed
• Handling of customer complaints, including participation in claims investigation
• Challenges include balancing pressing priorities, defusing emotions of upset customers

Basic Qualifications

• High School Diploma or GED
• Minimum of 2 years' experience in customer service, sales or call - center environment
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

• Bachelor's Degree strongly preferred
• 5+ years' experience in customer service, sales, or call - center environment
• Proficient in using MS Office application

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