Field Service Technician

Job Description:

• Attend breakdowns and repair crane in a timely manner.


• Provide service-related assistance by way of phone support.


• Maintain service reports and submit these in a timely manner upon completion of repair.


• Provide feedback on component failure.


• Train distributors in the commissioning of the first new product.


• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.


• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.


• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.


• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.


• Perform other ad-hoc duties as assigned.

Job Requirement:

• Trade certificate in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.


• Able to lift heavy equipment.


• Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.


• Ability to read and work with electronic and hydraulic schematics.


• Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.


• Knowledge and experience with hybrid vehicles are an advantage.


• Knowledge and experience with the auto electrics of vehicles is an advantage.

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