Service Manager
Dishcare Group
Job Description
Service Manager – Commercial Dishwashing & Catering Equipment
Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.
We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.
About the Role
Service Manager – Commercial Dishwashing & Catering Equipment
Dishcare Group is a commercial dishwasher specialist providing repairs, servicing, equipment, and consumables to cafés, clubs, aged care facilities, childcare centres, and commercial kitchens.
We are looking for a practical, organised, and technically minded Service Manager to support our growing service team and help us continue delivering reliable, transparent, and high-quality service to our clients.
About the Role
This role is ideal for someone with strong technical experience in commercial kitchen equipment who is ready to step into a leadership and coordination role.
You will be the key support person for our technicians in the field, while also helping manage client communication, job quality, reporting, invoicing, and ongoing team development.
Key Responsibilities
- Provide technical assistance and troubleshooting support to technicians in the field
- Respond to client enquiries and provide clear, professional communication
- Review completed job reports to ensure accuracy, quality, and completeness
- Prepare and send invoices based on completed service work
- Attend client sites when required for quoting, warranty inspections, or technical follow-ups
- Assist in identifying training gaps within the service team
- Help structure and deliver periodic technical training for technicians
- Support the team in maintaining high standards of workmanship, safety, and customer service
- Work closely with management to improve service processes and team performance
About You
You will be someone who is reliable, solutions-focused, and comfortable dealing with both technicians and clients. You should enjoy solving technical problems, supporting a team, and helping improve the way service work is delivered.
Skills and Experience
- Experience in commercial kitchen equipment, dishwashing equipment, refrigeration, electrical, plumbing, or similar service industries
- Strong technical troubleshooting skills
- Ability to guide and support technicians in the field
- Good communication and customer service skills
- Strong attention to detail when reviewing reports and invoices
- Good organisational skills and ability to manage multiple priorities
- Ability to attend client sites when required
- Experience with commercial gas appliances is desirable
- Previous service management or team leadership experience is highly regarded, but not essential for the right person
What We Offer
- A key role in a growing service business
- Supportive team environment
- Opportunity to help shape service procedures and technician training
- Varied role across technical support, client communication, job review, and site visits
- Long-term career growth opportunities
About Dishcare Group
At Dishcare Group, we focus on delivering the best customer service, fair pricing, transparent advice, and cost-efficient solutions for commercial kitchens. We aim to provide clients with practical options that suit their needs and budget, while maintaining a high standard of technical service.
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