Warehouse Manager

We're a profitable Melbourne DTC jewellery brand growing massively year-on-year, shipping worldwide from our own warehouse on Shopify. We're rolling out a new cloud WMS and heading into our biggest Black Friday yet — and we need a hands-on leader to run the floor.

WHAT YOU'LL OWN

• Daily fulfilment — pick/pack accuracy and speed across a team of core packers, scaling to ~10 to 15 during peak
• The WMS on the floor — become the super-user of our new system: workflows, scanning, and training every packer and casual on it
• Receiving & stock integrity — inbound goods, putaway, stocktakes, location accuracy
• Floor-level QC — defective items get flagged and pulled, never shipped
• Peak readiness — casual onboarding, shift planning, and keeping Black Friday week calm
• Your team — an experienced 2IC and a capable crew who know the products inside out
• Working with customer service — urgent orders, address changes, missing parcels and returns receipting, handled same-day

WHO WE'RE LOOKING FOR

• 3+ years running or supervising an ecommerce/DTC warehouse (fashion, accessories or small-goods fulfilment ideal)
• Hands-on experience with a cloud WMS or barcode-scanning fulfilment system (ShipHero, Peoplevox, Cin7, Unleashed, NetSuite or similar) — you'll help bring ours live
• At least one peak season (BFCM/Christmas) where the floor was your responsibility
• A trainer and standard-setter: you build routines, checklists and habits, and hold the line on them
• Mandarin is a strong plus, not a requirement — like many global ecommerce brands we operate across English and Mandarin day-to-day (our supply chain and parts of our team are bilingual), so Mandarin helps you hit the ground running. The role itself runs in English.
• Comfortable with tech and new tools; we automate wherever we can

THE OFFER

$85,000–$100,000 + 12% super, depending on experience. Full-time, on-site at our Melbourne warehouse. Reports to the Head of Operations. Join before peak, make your mark on our biggest quarter, then help shape the warehouse as we scale.

• We review applications daily and move fast for the right person.

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