Service Desk Analyst

About Breville

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.

Service Desk Analyst

About Breville

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people’s lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they’d thought possible in their own home and ultimately allowing them to “Master Every Moment”.

A career at Breville is truly a one-of-a-kind experience. It’s more than working for a global leader; it’s an opportunity to be a part of something that impacts people all over the world.

JOB PURPOSE

• Enthusiastic professional who is technically proficient, dedicated to exceptional customer service and able to work autonomously.
• Respond and resolve incidents and requests raised by customers and system generated alerts, internal project tasks, quality control activities, as well as some travel to other offices if required.
• Support asset management services throughout the lifecycle of a device by tracking and recording the movement of the device and undertaking regular audits.
• Monitor compliance to Breville's standard operating environment policies to ensure standardisation of the desktop environment and minimisation of exposure to data loss and licensing compliance.
• Create and document processes and procedures in relation to the Service Desk and Service Delivery.
• Coordinate External Vendors for warranty and maintenance of equipment.
• Assist other Breville Technology Services groups with a local presence where required for operational infrastructure issues.

Qualifications

Essential:

• Tertiary qualifications in relevant discipline OR
• A minimum of 5 years’ experience in Service Desk and/or Desktop Support
• Microsoft Certifications
• ITIL V3 Foundation or Higher

Professional Experience

Essential:

• Experience across a broad range of Desktop and Device technologies
• Experience troubleshooting Windows, O365 and Active Directory
• Understanding of device hardware and peripherals and Microsoft operating systems
• Understanding of device operations within a network environment
• Technical documentation writing
• Working knowledge of Networking environments
• Experience in working within ITIL & Project Methodology process driven environments.
• A positive, results oriented and customer focused attitude.
• Excellent presentation skills.
• Excellent Problem Diagnostic and solving skills.
• Excellent written and technical documentation skills.
• A desire to take responsibility and ownership to see actions/issues through to completion.
• The ability to adapt to a changing environment that requires proactive and innovative solutions.
• Ability to work independently and/or in a team.
• Excellent communication and customer service skills.
• Attention to Detail
• Be innovative. Seek creative ways of improving the infrastructure through business and technical knowledge.

What we offer you

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 40% on all our electrical products
• Corporate health and wellness benefits

Breville Group is proud to be an Equal Opportunity Employer.

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