Customer Service Specialist

Customer Support Specialist

Location: Gurugram, Haryana

Employment Type: Full-time

Openings: 50

Salary: ₹20,000 – ₹39,000 per month

Working Hours: 9:30 AM – 6:30 PM

Working Days: Monday to Saturday

Experience: 1+ year

Job Description

We are hiring Knowledge Process Associates (KPA) for a leading domestic BPO in Gurugram.

The ideal candidate will be responsible for handling customer interactions, resolving queries, maintaining accurate records, and ensuring a high-quality customer experience while following defined processes and quality standards.

Key Responsibilities

• Handle inbound customer calls and emails professionally.
• Understand and resolve customer queries accurately and efficiently.
• Provide appropriate information and solutions based on customer requirements.
• Maintain and update customer information in CRM systems.
• Escalate complex or unresolved issues to the appropriate team.
• Follow company policies, processes, and quality standards.
• Maintain a customer-focused approach throughout every interaction.
• Ensure accurate documentation of customer interactions.

Eligibility & Qualifications

• Graduate in Science, Pharmacy, or a related field.
• Minimum 1 year of experience in Customer Support, KPO, BPO, or a similar role.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work independently as well as part of a team.

What We Offer

• Competitive salary of ₹20,000 – ₹39,000 per month.
• Full-time employment opportunity.
• Opportunity to work with a leading organization in the BPO/KPO sector.
• Professional growth and learning opportunities.

Work Location

Gurugram, Haryana

Apply now if you meet the eligibility criteria and are looking for an opportunity in customer support/KPO operations.