Account Manager

Role: Full Time

Location: Kalyan Nagar, Bengaluru

Package: 4.5-6 LPA

Company Description

UPDOT is a digital transformation company based in Bengaluru. We specialise in creating brand identities, defining ideas digitally, and helping businesses reach the digital market to increase brand awareness, sales, and desirability. Our team has rich industry experience in Bangalore, Dubai, and other overseas markets, making us passionate about crafting unique digital journeys for every brand.

Role Description

This is a full-time on-site role for an Account Manager. The Account Manager will be responsible for serving as the primary point of contact for assigned clients, overseeing project delivery, and identifying opportunities for strategic account growth. The role will involve fostering long-term client relationships, collaborating with internal teams to address client needs, presenting proposals and negotiating contracts, and tracking account performance against key metrics such as engagement, retention, and satisfaction.

Specific Duties.

The Employees’ responsibility shall include, but not be limited to,

Client Relationship Management:

• Serve as the primary point of contact for assigned clients.
• Foster trust and rapport to ensure long-term partnerships.

Account Operations:

• Oversee project delivery and ensure alignment with client objectives.
• Collaborate with internal teams to address client needs proactively.

Strategic Growth:

• Identify opportunities to expand service offerings within accounts.
• Present proposals and negotiate contracts for additional services or products.

Performance Monitoring:

• Track account performance against KPIs such as engagement, retention, and satisfaction.
• Address concerns or risks promptly to maintain a high-quality experience.

Documentation & Reporting:

• Maintain accurate and up-to-date records of client communications, agreements, meeting notes, and account activity.
• Document project progress and client feedback within the designated systems.
• Generate periodic reports on account status, performance metrics, and key developments for internal review.