Customer Service Administrator
403 Auction
Job Description
We are 403Auction! Canada's Largest Auction of Lost Freight and Film Liquidations!
Job Description
About 403 Auction
403 Auction is a fast-paced auction house dedicated toproviding a seamless experience for our buyers and sellers. We have been operating since 2004 and have built our reputation as Canada's largest lost freight auction! Wepride ourselves on transparency, efficiency, and excellentservice.
We are looking for a detail-oriented CustomerService Administrator to join our team and serve as a keypoint of contact for our valued clients.
The Role
As a Customer Service Administrator, you will be the"voice" of 403 Auction via email and the engine behindour daily administrative operations. You will balanceprofessional communication with precise financial tasks,ensuring our office runs smoothly and our customers feel supported.
Key Responsibilities
Customer Communication: Manage the general inquiryinbox, responding to customer emails regardingbidding, item details, and pickup schedules withprofessionalism and clarity.
Payment Processing: Securely process customer paymentsand handle invoicing after auction closings.
Financial Reporting: Complete accurate weekly balancereports to ensure all transactions align and accounts are upto date.
Office Upkeep: Maintain a clean, organized, andprofessional office environment; manage supplies and assistwith general administrative duties as needed.
What We’re Looking For
Excellent Communicators: You have a high standard forwritten English and can handle customer inquiries withpatience and courtesy.
Detail-Oriented: You have a "keen eye" fornumbers and enjoy the satisfaction of a perfectly balanced report.
Tech-Savvy: Proficient in email platforms(Outlook/Gmail) and basic spreadsheet software(Excel/Google Sheets).
Reliable & Proactive: You take pride in keepingyour workspace organized and can manage your timeeffectively during busy auction cycles.
Requirements
- Previous experience in customer serviceor administrative roles is preferred, but not required.
- Excellent verbal and written Englishcommunication skills.
Ability to work in a fast-pacedenvironment and meet weekly deadlines.