Customer Service Specialist
Reed
Job Description
Communications Executive
Salary: £32,000 per annum
Location: London
Contract: Full-time, 6-month Fixed-Term Contract
About the Company
My client is a fast-growing sustainable homecare and household products brand with a strong direct-to-consumer presence. Committed to delivering exceptional customer experiences and positive environmental impact, they are seeking a Community Executive to support their growing customer community.
The Role
As Community Executive, you will act as the voice of the brand, managing customer engagement across digital channels and helping to build loyalty and advocacy. You will also gather customer feedback, identify key trends, and provide insights to support business improvement.
This is a hybrid position, requiring three days in the office and offering two days of remote working each week.
Key Responsibilities
- Manage customer interactions across digital and social media channels.
- Respond to customer enquiries, comments, and reviews in a timely, professional manner.
- Escalate complex customer issues where required.
- Analyse customer feedback and identify recurring themes and trends.
- Produce reports on customer sentiment, engagement, and emerging issues.
- Support customer retention through effective issue resolution.
- Work closely with internal teams to ensure a consistent customer experience.
- Assist with wider community engagement initiatives.