Key Account Manager

Job Description

Job Description – Delivery cum Account Manager (Non-IT Staffing)

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Company: Hallmark Workforce Solutions

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Position: Delivery cum Account Manager – Non-IT Staffing

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Department: Delivery & Client Success

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Employment Type: Full-Time

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Experience: 3–86Years

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Location: Bangalore

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About Hallmark Workforce Solutions

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Hallmark Workforce Solutions is a leading talent acquisition and workforce management organization specializing in Permanent Staffing, Contract Staffing, Executive Search, RPO, and HR solutions. We partner with organizations across diverse industries to deliver high-quality talent and workforce solutions across India.

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Role Summary

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We are looking for a highly driven and client-focused Delivery cum Account Manager to manage key client accounts, oversee recruitment delivery, drive client satisfaction, and ensure business growth. The ideal candidate should have hands-on experience in Non-IT staffing, account management, collections, stakeholder management, and business development by generating new hiring requirements from existing and prospective clients.

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Key Responsibilities

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Delivery Management

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• Manage end-to-end recruitment delivery for multiple Non-IT clients across various industries.
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• Lead and mentor a team of recruiters to achieve delivery targets and hiring timelines.
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• Ensure timely submission of quality profiles and successful closure of open mandates.
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• Monitor recruitment KPIs, turnaround time (TAT), interview ratios, offer conversions, and joining percentages.
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• Conduct regular delivery reviews and implement strategies to improve team performance.
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Key Account Management (KAM)

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• Act as the primary point of contact for assigned key client accounts.
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• Build and maintain long-term relationships with client stakeholders.
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• Conduct regular business review meetings to understand hiring plans and client expectations.
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• Ensure high levels of client satisfaction through proactive communication and quality service delivery.
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• Resolve client escalations promptly and professionally.
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Business Development

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• Generate additional hiring requirements from existing clients.
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• Identify opportunities to expand business across different departments and locations.
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• Collaborate with the sales team to support new client acquisition and account expansion.
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• Upsell staffing and workforce solutions to existing clients.
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• Maintain a healthy pipeline of future business opportunities.
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Collections & Commercial Management

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• Coordinate with clients and internal finance teams to ensure timely invoice approvals and payments.
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• Follow up on outstanding payments and collections.
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• Resolve billing and commercial issues with clients.
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• Maintain accurate records of invoices, collections, and outstanding receivables.
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Team Management

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• Coach, mentor, and motivate recruiters to achieve individual and team KPIs.
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• Allocate requirements based on recruiter strengths and workload.
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• Conduct regular performance reviews and training sessions.
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• Foster a collaborative and high-performance team culture.
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Required Skills

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• Strong knowledge of Non-IT staffing and recruitment delivery.
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• Excellent Key Account Management (KAM) and client relationship skills.
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• Experience in managing collections and commercial discussions.
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• Strong business development and requirement generation skills.
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• Excellent communication, negotiation, and stakeholder management abilities.
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• Strong leadership and team management capabilities.
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• Good analytical, reporting, and problem-solving skills.
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• Proficiency in MS Excel, CRM tools, ATS, and recruitment portals.
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Qualifications

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• Bachelor's degree in any discipline.
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• MBA or PGDM is preferred.
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• 5–8 years of experience in Non-IT staffing, delivery management, or account management.
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Preferred Industry Experience

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• Staffing and Recruitment Consultancy.
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Key Performance Indicators (KPIs)

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• Client satisfaction and retention.
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• Revenue generated from assigned accounts.
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• New requirements generated from existing clients.
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• Positions closed within agreed TAT.
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• Team productivity and delivery performance.
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• Offer-to-joining ratio.
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• Collection of outstanding payments within agreed timelines.
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• Account growth and repeat business.
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• Recruitment quality and hiring success rate.
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Why Join Hallmark Workforce Solutions?

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• Opportunity to manage strategic client accounts.
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• Performance-driven incentives and career growth.
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• Leadership opportunities in a fast-growing organization.
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• Collaborative and entrepreneurial work culture.
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• Exposure to large enterprise clients across multiple industries.
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Preferred Candidate Profile

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• Proven experience in Non-IT staffing and client servicing.
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• Strong networking and relationship-building skills.
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• Ability to manage multiple accounts and delivery teams simultaneously.
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• Target-oriented with a strong focus on revenue, client satisfaction, and collections.
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• Willingness to travel for client meetings within Bangalore and other locations as required.
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