Operations/quality control coordinator

Job Title: Operations/ Quality Control Coordinator (Full Time)

Company: Dopa Franchise Pty Ltd

Reports To: Group Area Operations Manager

Location: Multiple Venues (Travel Required)

Salary Range : $77,000 - $85,000 per annum

Job Overview:

The Operations/Quality Control Coordinator supports the consistent execution of food quality, safety, and operational standards across all DOPA Donburi & Desserts venues. Working closely with the Group Area Operations Manager and venue teams, this role helps implement quality control procedures, monitors daily operations, and assists in training and performance tracking. The coordinator plays a key role in maintaining uniformity across kitchen and milk bar operations while promoting continuous improvement.

Key Responsibilities:

1. Food Standards & Quality Control

Assist in enforcing company-wide QC protocols for food receiving, prep, portioning, and presentation

Conduct routine checks to ensure compliance with Australian Food Safety standards

Support consistency in taste, portioning, and plating across venues

2. Operational Consistency

Help implement standard operating procedures (SOPs) for kitchen and milk bar workflows

Coordinate inventory, food storage, and equipment practices across locations

Support the rollout of new menus and operational updates

3. Team Support & Training

Identify areas for improvement in store team performance

Assist in delivering hands-on training in food safety, preparation, and service efficiency

Collaborate with Store and Kitchen Managers to support staff development

4. Performance Monitoring

Help track performance benchmarks and operational metrics

Provide feedback and observations to kitchen leaders and teams

Monitor food waste, kitchen speed, and safety compliance

5. Compliance & Safety

Support venues in meeting food safety and health regulations

Monitor kitchen cleanliness and food handling practices

Assist in resolving compliance issues and implementing corrective actions

6. Problem Solving & Continuous Improvement

Act as a resource for day-to-day operational challenges

Suggest process improvements to enhance efficiency and quality

Work with the Group Area Operations Manager on initiatives to improve guest satisfaction

7. Ad Hoc Projects

Participate in special projects such as venue openings or menu updates

Coordinate short-term initiatives with clear goals and timelines

Ensure projects meet quality expectations and deadlines

About You:

Experience

3-5 years of experience in hospitality or restaurant operations, ideally in a supervisory or coordinator role

Solid understanding of operational workflows, food safety standards, and venue performance metrics

Experience managing inventory, labour efficiency, and supporting cost control initiatives

Leadership Skills

Proven ability to lead by example and positively influence team performance

Skilled in coaching, staff development, and fostering a collaborative team culture

Confident decision-maker who remains calm and solutions-focused under pressure

Operational Expertise

Exceptional attention to detail with the ability to juggle multiple priorities in fast-paced environments

Strong organizational and time management skills; experienced in scheduling, compliance, and operational consistency

Flexible availability, including evenings and weekends, to support venue needs

Team Player

Excellent interpersonal skills with a guest-first mindset

A hands-on coordinator who builds trust and rapport across teams

Natural problem solver who thrives in dynamic, high-pressure settings

Willing and able to travel frequently between venues to provide on-site leadership and support