Customer Success Manager

ROLE: Customer Success Manager

REPORTING TO: Head of Customer Success

LOCATION: Holywood, Northern Ireland

Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing tech for good business.

As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.

Were looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment.

In this role, youll help customers unlock the full value of our Clients' platform supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.

Responsibilities:

Build key relationships with customers throughout their journey, acting as a trusted strategic advisor

Through in depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals

Take ownership of the onboarding process for new customers, including training

Undertake quarterly or 6 monthly account management meetings with your designated customers

Field inbound customer queries from your customers, proving a high level of customer service

Providing customer feedback to the wider commercial and tech functions to help with product and business developments

Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.

Key Criteria:

3 years experience in customer success, account management or related role

Proven track record upselling opportunities to current accounts

Commercially minded & inquisitive, capable of understanding clients business needs & providing solutions

Effective rapport builder and strategic thinker

Keen interest in CSR/social value

If you're passionate about creating meaningful change through technology and enjoy building lasting customer relationships, wed love to hear from you.

Skills:
Account Management Customer Service Training

Benefits:
Company bonus Hybrid working Regular team events

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