Product Director, Seamless Journey Enablers

Product Director, Seamless Journey Enablers

Position: Contract (6 months to start)

Location: Greater Toronto Area (Hybrid)

About Us

Enverta Digital, part of Havas CX Canada, is a marketing technology and customer engagement consultancy specializing in CRM strategy, marketing operations, and MarTech enablement. We partner with leading enterprise organizations to design, implement, and optimize personalized, data-driven customer experiences across digital channels.

Backed by Havas' global network of strategy, creative, media, and technology experts, Enverta combines deep platform expertise with customer experience strategy to help organizations modernize their marketing ecosystems, accelerate digital transformation, and deliver measurable business outcomes.

We are currently seeking a Product Director, Seamless Journey Enablers to lead the strategy, evolution, and optimization of shared digital capabilities that power seamless customer experiences across enterprise digital platforms.

Role Details

As the Director, Seamless Journey Enablers, you will own the strategy, roadmap, and performance of shared digital capabilities that help customers easily find information, book appointments, access self-service support, and connect with the right services across digital channels.

Working across Product, UX, Engineering, Architecture, Marketing, Data, Analytics, and Customer Experience teams, you will lead the evolution of enterprise capabilities that reduce customer friction, improve self-service adoption, and create consistent experiences across multiple digital journeys.

This is a leadership role focused on shared digital capabilities, customer experience optimization, platform governance, stakeholder alignment, and Agile product delivery.

What You'll Do

• Own the product vision, roadmap, and backlog for shared customer capabilities that enable customers to search, book appointments, access self-service support, and connect with the right services across enterprise digital experiences.
• Lead the evolution and optimization of shared digital capabilities, including enterprise search, appointment booking, virtual assistants, and location-based services, ensuring seamless experiences across customer journeys.
• Establish governance, standards, and reusable frameworks for vendor-managed platforms and shared capabilities, ensuring scalable integrations and a consistent experience as technologies and platforms evolve.
• Partner closely with Product, UX, Engineering, Architecture, Marketing, Data, Analytics, and Customer Experience teams to deliver integrated digital capabilities that support multiple products, channels, and business domains.
• Ensure shared customer capabilities are implemented consistently across delivery teams, creating scalable experiences while maintaining accessibility, security, privacy, and regulatory compliance.
• Continuously optimize customer experiences by reducing the number of steps required for customers to find information, book appointments, and access support, improving engagement and self-service success.
• Leverage customer insights, analytics, experimentation, and performance data to identify opportunities for continuous improvement and enhance shared digital capabilities.
• Build trusted relationships with senior business and technology stakeholders, influencing priorities, aligning cross-functional teams, and managing complex dependencies without direct authority.
• Lead Agile product delivery by defining roadmaps, epics, user stories, and sprint priorities while ensuring teams remain focused on delivering measurable customer and business outcomes.
• Navigate ambiguity, make informed product decisions, and lead enterprise digital capability modernization initiatives from strategy through execution.

What You'll Bring

• 8+ years of experience leading enterprise digital products, shared platform capabilities, customer engagement solutions, or large-scale digital transformation initiatives.
• Proven experience owning complex product roadmaps for enterprise digital platforms, customer self-service capabilities, or shared customer experiences.
• Strong understanding of Agile product management methodologies, including backlog management, sprint planning, roadmap development, and product lifecycle management.
• Experience partnering with Engineering, UX, Architecture, Marketing, Customer Experience, Data, and Analytics teams throughout the product lifecycle.
• Comfortable operating in a squad/Crew model, owning your squad's portfolio of capabilities directly.
• Experience delivering shared enterprise capabilities such as digital search, appointment booking, chatbots, self-service experiences, branch or location services, or similar customer engagement platforms.
• Experience establishing governance and standards for vendor-managed platforms, reusable digital capabilities, and enterprise integrations.
• Strong working knowledge of personalization, customer engagement platforms, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Salesforce Marketing Cloud, or similar enterprise technologies is considered an asset.
• Strong analytical, stakeholder management, and executive communication skills with the ability to influence cross-functional teams without direct authority.

Additional Information

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported.

The salary range for this position is CAD $90–110/hour, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.