Marketing Operations Specialist

To support marketing activities with maintaining and standardizing the data on the firm’s customer relationship management system (InterAction), retrieving information from internal databases and systems, recording and gathering of all elements of experience data to showcase our credentials as a leading global business law firm. Apart from the data stewardship, the role holder will also be accountable for delivery of a number of administrative tasks related to data maintenance area in accordance with internal service level agreements (SLAs).

This is a fixed-term contract for approximately 12 months.

Main duties and responsibilities

• Be accountable for daily data stewardship: new contacts' validation, merging duplicate contacts, standardizing the data, data cleanse and resolving discrepancies
• Monitor changes made by users in InterAction
• Monitor and maintain the quality of data on client relationship management system (InterAction) against data standards
• Improve the overall data quality of InterAction
• Ensure the data is stored and tagged correctly to optimize retrieval process in internal databases
• Be responsible for creation and populating mailing lists on the firm’s CRM system
• Assist with distribution of GDPR related communication to clients to ensure applying local regulatory measures in processing client personal data
• Support Marketing and Business Development teams worldwide on data retrieval from internal databases, undertaking more complex searches on CRM system based on defined criteria
• Be accountable for review and processing registrations to international companies' programs
• Support on directories processes ensuring that the data is updated on external sites
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Support on delivering pre mailing metrics
• Ensure compliance to all policies, procedures, standard operating procesures
• Create, update and maintain process documentation
• Deputize for Fundamental Data Coordinator in delegated areas and tasks
• Contribute to the reports prepared by the team and/or requested by the manager
• Provide training and guidance to junior team members when necessary
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate
• Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice
• Provide support to any other administrative tasks within marketing field where necessary

About You

• Minimum one year of experience in the marketing area, professional services environment or similar
• Advanced English skills
• Experience of using CRM (InterAction) system would be a strong asset
• Good organizational and time management skills
• Meticulous attention to detail
• Strong ability to extract information by questioning, active listening and interviewing
• Ability to deal with a demanding workload and conflicting priorities in order to meet deadlines
• Comfortable with performing repetitive and time consuming tasks
• Flexibility and a willingness to learn and adapt within the work environment
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills – able to liaise with staff at all levels
• Demonstrate strong focus on providing excellent customer service
• Highly motivated with a proactive 'can do' attitude
• Ability to work both independently and in a team-oriented, collaborative manner
• A keen interest in marketing

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people - however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know. Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.

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