After-Sales Service Manager - Buenos Aires

• Establish and optimize the service network in Argentina, aligning with product characteristics and user needs.
• Coordinate daily service requests from operators and major KA clients.
• Manage and optimize the overall customer DOA process to prevent customer complaints.
• Oversee the daily operations of repair service providers.
• Lead and manage the Argentina service team.

Qualifications

• 5+ years of experience in service operations management for 3C products or lifestyle services; preference for candidates with experience in mobile phones, smart mobility/wearable devices, or TV products.
• Strong communication and teamwork skills, with extensive cross-team collaboration experience and the ability to independently drive project implementation.
• Results-oriented, self-motivated, with strong logical analysis skills and a proactive approach to problem-solving.
• Proven ability and awareness in serving key accounts, with the capacity to identify potential user needs.
• Proficiency in Spanish or English is required.

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