Medical Operations & Business Manager

Job Description

Job Description – Medical Operations & Business Manager

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Location: Mantri Square Mall, Malleshwaram, Bangalore

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Organization: Mardamed Healthcare Pvt. Ltd.

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Salary: 12-18L p.a. CTC

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Role Overview

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The Medical Operations & Business Manager will lead the end‑to‑end management of a modern multi‑specialty healthcare center comprising Radiology, OT, OPD, Diagnostics, Pharmacy, and Café. This role requires a medical professional with strong business acumen to ensure operational excellence, compliance, patient safety, and sustainable revenue growth through marketing and sales initiatives across all units.

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Qualifications

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• MBBS + MD (Hospital Administration) / MHA / MBBS + MBA (Mandatory).
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• 5+ years of leadership experience in hospital or healthcare center operations.
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• Proven expertise in managing multi‑department healthcare facilities (OPD, diagnostics, pharmacy, OT).
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• Strong knowledge of healthcare compliance, medico‑legal work, vendor management, and accreditation standards.
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• Excellent leadership, communication, and problem‑solving skills.
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• Ability to thrive in a startup‑style environment with multi‑tasking and innovation.
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Key Responsibilities

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Leadership & Operations

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• Oversee daily operations across Radiology, OT, OPD, Diagnostics, Pharmacy, and Café.
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• Develop and implement operational strategies aligned with organizational goals.
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• Ensure compliance with NABH standards, patient safety protocols, and statutory healthcare regulations.
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• Drive efficiency in workflows, resource utilization, and patient service delivery.
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Revenue Generation, Marketing & Sales

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• Drive revenue growth in Radiology, OT, OPD, Café, and Pharmacy through targeted marketing campaigns, patient engagement programs, and service expansion.
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• Define and achieve sales targets for each department, ensuring profitability and growth.
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• Collaborate with marketing teams to design promotional strategies, referral programs, and community outreach initiatives.
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• Monitor departmental revenue streams, track performance against targets, and implement corrective measures.
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• Align clinical excellence with financial sustainability by balancing patient care quality and business outcomes.
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Human Resource Management

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• Lead recruitment, onboarding, and training of doctors, nurses, paramedical staff, and support teams.
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• Implement performance management systems and professional development programs.
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• Build a culture of accountability, teamwork, and patient‑centric service.
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Clinical, Vendor & Landlord Coordination

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• Collaborate with medical teams to ensure high‑quality patient care.
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• Manage vendor relationships for diagnostics, consumables, pharmacy, and facility services.
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• Handle landlord coordination and property‑related matters for the center.
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• Negotiate contracts and maintain strong vendor/partner relationships.
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Infrastructure Oversight

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• Supervise renovation, facility upgrades, and infrastructure projects.
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• Ensure timely delivery, adherence to quality standards, and compliance with safety regulations.
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• Align infrastructure initiatives with operational and patient care requirements.
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Financial & Administrative Oversight

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• Monitor budgets, revenue streams, and cost control measures.
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• Oversee billing, inventory management, and resource utilization.
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• Prepare operational dashboards and reports for senior management.
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Medico‑Legal & Compliance

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• Ensure adherence to medico‑legal standards, documentation, and reporting.
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• Handle patient grievances, negligence monitoring, and medico‑legal cases with transparency.
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• Maintain compliance with statutory requirements, licensing, and accreditation.
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Growth & Innovation Initiatives

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• Implement technology solutions for patient engagement and operational efficiency.
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• Drive innovation to improve patient service and company growth.
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• Lead expansion projects and partnerships to strengthen Mardamed’s healthcare footprint.
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What We Offer

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• Competitive salary and performance‑linked incentives.
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• Leadership role in a modern, multi‑specialty healthcare center.
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• Opportunity to shape and grow a healthcare startup environment.
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• Exposure to advanced radiology, OT, and diagnostic operations.
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Contact: [email protected]

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WhatsApp (preferred): 9899125145