Admin and Service Coordinator

Davies Automotive is seeking an experienced Admin and Service Coordinator to join our team in Dandenong, Victoria. This is a full-time position that plays a crucial role in ensuring the smooth operation of our service department and administrative functions. You will be at the heart of our business, coordinating service bookings, managing customer communications, and supporting our team to deliver exceptional service to our clients.

This role is essential to maintaining our high standards of customer satisfaction and operational efficiency.

What you'll be doing

• Coordinating service appointments and managing the service schedule to optimise workflow and minimise customer wait times
• Answering phone calls and emails professionally, addressing customer enquiries and directing them appropriately
• Managing customer documentation and service records, ensuring accuracy and compliance with company procedures
• Liaising between customers, service technicians and management to ensure clear communication throughout the service process
• Processing invoices, quotes and service documentation with attention to detail
• Maintaining administrative files and databases, ensuring all information is current and accessible
• Supporting the service team with scheduling, parts ordering and other operational requirements
• Assisting with reception duties as required to maintain a welcoming environment
• Project Management Assistance and Sales Support

What we're looking for

• Proven experience in an administrative or service coordination role, preferably within the automotive or similar service-based industry
• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
• Proficiency with computer systems and software, including experience with service management or scheduling systems. Simpro Experience Advantageous
• Attention to detail and accuracy in managing documentation and data entry
• A professional and courteous manner with strong customer service orientation
• Ability to work effectively as part of a team in a fast-paced environment
• Problem-solving skills and the ability to take initiative when required
• Flexibility and adaptability to support changing business needs

About us

Davies Automotive is a trusted automotive service provider committed to delivering high-quality service and customer satisfaction. With our experienced team and modern facilities in Dandenong, we pride ourselves on professional workmanship, reliability and building long-term relationships with our customers. We foster a collaborative work environment where our team members are valued and supported to achieve their best.

What we offer

• A supportive and collaborative work environment where your contributions are valued
• Ongoing training and professional development opportunities to enhance your skills
• Full-time employment providing stability and security
• The opportunity to work with a professional team in a well-established business
• A role that directly impacts customer satisfaction and business success

Our working Hours are 7am - 3:30pm Monday - Friday. Morning start time is flexible.

#J-18808-Ljbffr