Office Manager
Novo Talent
Job Description
About Plan Pilot
Plan Pilot is a registered South Australian NDIS provider committed to helping people with disability live more independently and achieve their personal goals. Known for its person-centred approach and genuine commitment to quality, Plan Pilot has built a strong reputation as one of Adelaide's most trusted Support Coordination providers.
At Plan Pilot, the office is a hub of teamwork, compassion, and positivity. They support each other through the hard days, celebrate the wins, and treat everyone — participants, colleagues, and providers — with the same respect they'd want for themselves.
About the Role
Plan Pilot is looking for an experienced Office Manager to take ownership of the day-to-day operations of their Maylands office and help keep a busy, people-focused team running smoothly.
This is an autonomous role. You'll have the support of the Director but plenty of room to make it your own. If you're someone who comes to the table with ideas and solutions rather than waiting to be told what to do, you'll fit right in.
What you'll be doing:
Running day-to-day office operations including scheduling, correspondence, filing, and inbound enquiries
Leading and supporting a small team of administrative assistants
Developing and reviewing standard operating procedures to drive efficiency across the team
Supporting the Director with special projects and operational improvements
Managing finance administration including invoicing in Xero, accounts receivable, and contractor payroll
Working with PRODA and CareView systems for referral reporting and reconciliations
Organising team events and initiatives that strengthen culture and morale
Being the warm, professional first voice that participants, families, and stakeholders hear
What we’re looking for:
Proven experience in an Office Manager or senior administration role
Strong organisational skills and the ability to juggle competing priorities without dropping the ball
Excellent communication skills, written, verbal, and interpersonal
A compassionate and positive approach to people, even on the hard days
High level of integrity, your word is your bond
Proficiency in Microsoft Office suite
Experience with Xero is highly regarded; familiarity with PRODA or CareView is a bonus
Why Plan Pilot?
A team that genuinely has each other's backs
A culture where positivity is not a buzzword, it's how things get done
An autonomous role with real scope to make your mark
A values-driven organisation where the work you do directly supports people living better lives