Import Customer Service
Mainfreight
Job Description
10d ago , from Illawarra Mercury Job Board
Mainfreight is in the business of global supply chain logistics. Aimed to provide our customers full spectrum in supply chain with Warehousing, Domestic Transport and International Air and Ocean Freight services. With 331 branches and 10,800+ team members across Australia, NZ, the Americas, Asia, and Europe Mainfreight continues to expand its global footprint and work towards our 100-year vision.
Our success is attributed to the calibre, dedication, and passion of our team members. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.
About the Role
We have an exciting opportunity for a motivated and customer-focused individual to join our Sydney Import Sea freight Operations team.
The role will require the applicant to express their skills in direct customer contact, overseas agent communication and organisation.
We are looking for someone who takes ownership, enjoys problem-solving and is committed to delivering outstanding customer service.
At Mainfreight, we believe our people are our greatest asset. We place a strong emphasis on culture, personal development and promoting from within.
As part of our 100-Year Vision, we're looking for someone who wants to build a long-term career, bring new ideas to the table and make a meaningful contribution to the future success of our business.
Key aspects of this role include:
- Prepare and issue pre-alerts, arrival notices, outturn reports and EDOs
- Invoicing tasks including payment of shipping line invoices
- Identify opportunities to improve margins and operational processes including a willingness to learn our weekly P&L
- Review, monitor and follow up on import documentation
- Lodgement and monitoring of SCA
SKILLS & EXPERIENCE
- Freight Forwarding and / or Cargo wise experience favoured. However, all training will be provided on the job.
- An energetic, proactive & positive attitude to customer service
- Eagerness & enthusiasm to learn
- Bubbly, polite & friendly phone manner
- Good listener & forward thinker
- Reliability, punctuality and good time management skills
- Strong attention to detail and accuracy
- Management of agitated customers and complaints in a positive and professional manner
- Fast paced & pro-active attitude to tasks
- Ability to multi-task and deliver exceptional customer service
- Ability to work independently and as a team player
- Strong organisational skills and the ability to prioritize work effectively within a pressurised environment
- Energy, passion and a desire to progress through the Mainfreight business
- A thirst to learn new things in a dynamic industry
BENEFITS
- A highly valued role with job satisfaction
- Job security
- Ongoing internal training
- Happy and productive team
- Opportunity and encouragement for career development through internal promotions