Customer Service
Randstad
Job Description
Join a respected Federal Government agency dedicated to supporting Australians living with disability and improving access to essential community services across NSW. With a strong focus on people, inclusion and service, this organisation plays a vital role in helping individuals access the support they need while offering staff meaningful work, career stability and long-term opportunities within the public sector.
Your New Role
This is your opportunity to step into a meaningful Customer Service Representative role within a Federal Government agency based in Wagga Wagga, NSW. Working within a fast-paced customer service and concierge environment, you'll be the first point of contact supporting Australians living with disability.
Your Responsibilities
- Delivering high-quality customer service and concierge support
- Assisting participants via reception, phone and email enquiries
- Completing accurate data entry and administrative tasks
- Supporting participants with empathy and professionalism
- Triaging enquiries and escalating complex matters where required
- Managing team inboxes and maintaining accurate records
Benefits To You
- Opportunity to work within the Federal Government
- Meaningful work supporting Australians living with disability
- Initial temporary role through to December 2026 with strong extension potential
- Full training and ongoing support provided
- Supportive and collaborative team culture
- Stable Monday to Friday working hours
- Career progression opportunities within the APS
About You
- Previous experience in customer service, reception, retail, hospitality, call centre or support worker roles
- Strong communication and interpersonal skills
- Passionate about helping people and making a difference
- Happy to complete a Nationally Coordinated Criminal History Check (NCCHC)
We actively encourage applications from any background.
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