Customer Service Representative

Position Title: Customer Service Representative

Location: Sudbury

Salary: $44,000 to $46,000

Company Overview

At E360S, we don’t just manage waste, we redefine the industry. Fueled by an ambitious and innovative entrepreneurial vision and decades of leadership, we’re building a smarter, cleaner, and more sustainable future. Our team is made up of driven professionals who thrive on challenge, embrace technology, and never stop learning.

If you’re looking to do work that matters, where your ideas are valued, your growth is supported, and your impact is real, you’ve come to the right place.

Job Summary

We are looking for a Customer Service Representative based out of our Lively office to help us service our customer base across Northern Ontario. Experience in the commercial and construction industry would be considered an asset.

Responsibilities

Representatives will be responsible for completing Customer Service Duties as needed, including responding to inbound calls and emails from existing and potential customers, making outbound calls to existing and potential customers, assisting with setting up new sites and services in the company database, resolving minor customer disputes, and working with the Sales, Logistics, and Operations departments to ensure a positive experience for all customers.

Desired Skills & Experience

• Previous Customer Service experience
• Strong phone presence
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time efficiently
• Experience working with a Customer Relationship Management system would be considered an asset
• Experience with Trux software would be considered an asset
• Experience with Microsoft Office programs required
• Experience in a fast-paced office environment is essential

Compensation

• A competitive wage, based on knowledge and experience
• Room to grow within a growing company
• Benefits provided upon successful completion of probation period
• RRSP/DPSP contributions upon successful completion of probation period

Equal Opportunity Statement

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

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