Business Analyst

About the role

This role sits directly alongside our CEO, supporting him across both the business and his personal projects. It suits someone who wants to understand, in detail, how a business actually runs. Not from a textbook, but from inside the rooms where the decisions get made.

You'll be the CEO's principal support on delivery and follow-through. You'll embed across the operating rhythm he oversees: daily and bi-daily stand-ups, weekly planning sessions and deep dives, and monthly committees. In each one, you're the person who captures what was discussed, tracks every action and deadline, holds owners accountable, and turns it into reporting the CEO and wider leadership can act on without having to chase.

Alongside this, you'll take on the CEO's personal projects: a varied, often ad hoc mix of work that needs the same discipline. Organised, tracked, and seen through to completion. Discretion matters here as much as it does in the business.

We run a structured way of working across every function: engineering, infrastructure, risk, legal, compliance and commercial. That consistency only holds if someone is documenting it rigorously and keeping the threads connected between meetings. That someone is you.

Part of the job is structured, recurring work: minutes, action logs, tracker upkeep, follow-ups. It demands precision and discipline. The payoff is just as real.

Do it well and you get a genuine, cross-functional understanding of the business that very few people ever have, along with a close view of how the person running it operates. Owning these processes end to end also takes routine load off the CEO and senior leadership, freeing them to spend their time on strategy rather than upkeep. People who bring curiosity and reliability to this are on a clear path into more senior analyst, delivery and project roles.

What you'll do

• Work directly with the CEO as his point of continuity on actions, follow-ups and delivery, across both business and personal projects
• Attend stakeholder meetings across multiple teams, often several different functions in a single day, capturing discussion, decisions and actions accurately and in real time
• Maintain a clean, single source of truth for actions: who owns each item, when it's due, and its current status, so nothing falls through the cracks
• Follow up with owners between meetings, chasing updates ahead of the next session so meeting time goes on blockers and decisions, not status read-outs
• Manage the CEO's personal projects with the same rigour as business work: tracking, coordinating and seeing them through
• Distil meeting outputs into concise, well-structured reporting and insights for the CEO, senior leadership and the executive committee
• Spot patterns across the action log, such as bottlenecks, stalled items and clustered deadlines, and surface them before they become problems
• Own and run recurring operational processes end to end: the committee and meeting cycle, action-tracking and reporting, and repository and documentation management
• Keep shared trackers, repositories and documentation current, organised and audit-ready
• Continuously improve those processes, tightening, documenting and streamlining them so they run reliably and can be scaled
• Help embed and maintain a consistent way of working as we roll it out across more teams

What we're looking for

• A people-first, customer-service mindset. You can walk into any room, technical or senior, build rapport fast, read the dynamics, and make people comfortable being recorded and held to their commitments. A background in hospitality or other front-of-house, service-led work is a genuine asset, and we value the instincts it builds.
• Comfort working closely with a CEO. You take direction well, anticipate what's needed, and use judgement across both business and personal matters.
• Exceptional listening. You can follow a fast, technical or unfamiliar discussion and reliably pick out what actually matters: the decision, the action, the owner, the risk.
• Strong organisation and follow-through on detailed, recurring work. You take visible pride in things being accurate, complete and up to date, and you don't need reminding.
• Real comfort with context-switching. You can move between teams, subject areas and registers across a day, and between business and personal work, without losing the thread or the detail.
• Discretion and professionalism. You'll be in rooms with sensitive commercial, technical and people-related discussion, and close to personal matters too, and you'll handle all of it with judgement.
• Curiosity about how a business works end to end, and the drive to grow into a broader role over time.