Project Manager - AI Ops Automation

Location: Mississauga, ON (Hybrid 2 days/week onsite)

Language: Excellent verbal and written English communication skills are required.

Duration:6 month contract to start - potential to extend or become permanent

About the Opportunity

Are you passionate about delivering innovative technology solutions that transform the way organizations operate? We are seeking an experienced Project Manager to lead a high-profile AI Ops Automation workstream within a large-scale ServiceNow transformation program. This is an exciting opportunity to help shape the future of enterprise IT by delivering intelligent automation initiatives that improve service delivery, streamline operations, and create measurable business value.

What's In It for You

• Join a strategic enterprise transformation program focused on AI and intelligent automation.
• Collaborate with experienced technology leaders and cross-functional teams on high-impact initiatives.
• Gain exposure to innovative ServiceNow capabilities while working in a collaborative, agile environment.
• Be part of a culture that values continuous improvement, knowledge sharing, and delivering meaningful business outcomes.

Your Responsibilities

• You'll lead the end-to-end delivery of the AI Ops Automation workstream, ensuring projects remain on scope, on schedule, and aligned with business objectives.
• You'll coordinate Agile delivery activities including discovery, requirements gathering, backlog management, sprint planning, testing, release readiness, deployment, and hypercare.
• You'll partner with product owners, ServiceNow specialists, and technical teams to prioritize automation initiatives and support successful sprint execution.
• You'll facilitate stakeholder meetings, governance sessions, dependency reviews, and cross-functional planning activities to maintain project momentum.
• You'll proactively manage project schedules, milestones, risks, issues, dependencies, and resource planning while providing executive-ready reporting and communications.
• You'll support the successful delivery of ServiceNow AI capabilities, including Now Assist, ITSM automation, IT Operations (ITOM) use cases, service desk automation, and workflow automation.

Skills and Qualifications

• 7+ years of progressive project management experience delivering enterprise-scale IT initiatives.
• Demonstrated experience successfully leading multiple ServiceNow implementation or transformation projects.
• Strong knowledge of Agile or hybrid delivery methodologies, including sprint planning, backlog management, dependency tracking, and release planning.
• Proven ability to manage cross-functional teams, vendors, stakeholders, project risks, and complex delivery dependencies.
• Excellent verbal and written communication skills with experience presenting project updates, risks, and recommendations to senior leadership.
• Experience with AI-enabled ServiceNow capabilities such as Now Assist is considered an asset.
• Familiarity with Planview, Jira, Microsoft Teams, and SharePoint is preferred. PMP, CSM, SAFe, or equivalent certifications, along with a Bachelor's degree in Business, Information Technology, Management, or equivalent experience, are considered strong assets.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision.

On occasion, we also use AI-assisted tools to help review applications.

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