IT Helpdesk Technician

Job DescriptionIT Helpdesk Technician An International Professional Services Organisationwithoffices in Dublin 2are seeking to hire an experiencedIT Helpdesk Technicianto support their800+ userswith IT Support and Infrastructuremaintenance. This is a permanent role with excellent benefits and progression opportunities. Hybrid role; The successfulcandidate will be required to work on site initially for training and then move to a hybrid working model of 3 days on site per week.

Excellent benefitspackage whichincludes: 23days Annual Leave,Health Insurance and Pension, Income Protection Insurance and Life Assurance, onsite gym etc. Responsibilities: Deliver first-level technical support to end users through phone, email, or in-person interactions. Accurately and efficiently record all support requests and incidents in the ticketing system.

Troubleshoot and resolve hardware, software, and network issues by diagnosing problems and researching solutions. Escalate complex or unresolved issues to senior IT Service Desk Analysts or other IT teams within the IT Department as needed. Ensure all service desk tickets are properly prioritised, categorised, and resolved in accordance with established service level agreements (SLAs).

Follow all established procedures and processes, including thorough documentation and follow-up, to maintain consistent and high-quality service delivery. Assist with user account management, including account creation, administration, password resets, and access control. Provide guidance and basic training to end users on software applications and IT services.

Support the IT AV technician with in-house and external client-facing hybrid meetings, including IT AV assistance for Microsoft Teams and Zoom meetings. Experience & Background: Minimum 2-3years IT Service Desk / Helpdeskexperience in a fast paced environment. Previous Professional Services experience is highly desired.

You have strong technical knowledge of operating systems, hardware and software. You have experience in IT Applications including Microsoft Office 365, 2016 and Exchange Server. Experience with Microsoft Azure environment is highly advantageous.

If you meet the requirements, please send your CV to Sarah Friel via the enclosed link. Please note only candidates that match the minimum job requirements above will be contacted for this role. Skills: IT Heldesk IT Support Helpdesk Level 1 TPBN1_IJ