Sales and Customer Service Administrator

The Best Connection are proud to be working alongside our client a leading wholesaler brand to Sales and Customer Service Administrator in South East London - Full Time Job.

The Role of Sales and Customer Service Administrator

As a Sales & Customer Service Administrator in South East London, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You'll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.

Working Hours

• Monday to Friday (occasionally Saturday) - 09:00-17:30
• Pay rate: 13.80 p/h

Key Responsibilities of Sales and Customer Service Administrator

• Create and maintain product listings on Amazon Seller Central and Vendor Central.
• Upload products using flat files, bulk upload templates, and listing management tools.
• Write and optimise product titles, bullet points, product descriptions, and backend search terms to improve visibility and conversion.
• Upload and manage product images, videos, A+ Content, and Brand Store content.
• Ensure all listings comply with Amazon policies, style guides, and marketplace requirements.
• Create and manage parent-child variations including size, colour, and style options.
• Assign appropriate product categories and browse nodes.
• Monitor listing quality and resolve suppressed, inactive, or incomplete listings.
• Update pricing, product specifications, dimensions, and packaging information as required.
• Manage inventory information and liaise with warehouse teams to maintain stock accuracy and availability.
• Support promotional activity by working with the marketing team on coupons, promotions, and Lightning Deals.
• Monitor Buy Box performance and overall listing health.
• Investigate and resolve catalogue errors, duplicate listings, and product data issues.
• Raise and manage cases with Amazon Seller Support when required.
• Monitor customer reviews and ratings, escalating product quality or customer experience concerns where necessary.
• Maintain accurate records of listing updates, new product launches, and catalogue changes.

What We're Looking For

• Previous experience managing Amazon Seller Central and/or Vendor Central accounts.
• Strong understanding of Amazon listing optimisation and catalogue management.
• Experience using flat files and bulk upload templates.
• Excellent attention to detail and organisational skills.
• Strong written communication skills with the ability to create compelling product content.
• Ability to manage multiple projects and priorities simultaneously.
• Proficient in Microsoft Office, particularly Excel.

Additional Benefits:

• Ongoing assignments
• Online payslips
• Weekly pay
• Pension provision
• Holiday pay (28 days Paid Annual Leave pro-rata for PAYE)
• Temp to perm opportunities

The Best Connection is acting as an Employment Business in relation to this vacancy.