Key Account & Customer Success Manager
groupgti
Job Description
About the Team
The Educator Team works closely with universities to maximise the impact of the targetconnect platform, supporting stronger student outcomes, employer engagement and service effectiveness.
Operating a high-touch support model, the team is responsible for relationship management, onboarding, customer success, training, support and growth across GTI’s university partnerships.
About this Role
The Key Account & Customer Success Manager plays an important role in ensuring university partners maximise the value of their use of the targetconnect platform through strong onboarding, proactive relationship management and responsive day-to-day support.
The role is responsible for managing a portfolio of university relationships, ensuring customers are successfully onboarded, supported through go-live and continue to realise value from the platform over time.
Acting as a trusted day-to-day contact for university partners, you will support onboarding, training, customer enquiries, adoption and account development, whilst identifying opportunities to improve engagement, share best practice and support growth across existing relationships.
Key Metrics
Success in role will be measured through:
- Customer satisfaction and NPS
- Successful onboarding and go-live delivery
- Platform adoption and engagement
- Relationship quality across university stakeholders
- Customer retention and renewal confidence
- Lead generation and opportunity identification within accounts
- Webinar, training and customer engagement feedback