Service Desk Analyst

Onsite Support Engineer (Level 2)

Skills: Office 365 / Active Directory / Hardware Support / Deskside Assistance

Rate: €265/day

Location: Dublin 12 (Onsite) - 5 days per week

Length: 12 months (potential for extension)

We are seeking an experienced Level 2 Support Engineer to join a fast‑paced, customer‑facing environment onsite in Dublin 12.

This is an excellent opportunity to join a leading Managed Service Provider delivering cutting‑edge technology solutions across infrastructure, networking, and security projects.

You’ll be supporting the build‑out of a brand‑new, state‑of‑the‑art hospital, providing hands‑on, high‑quality support to end users as the site comes online.

This is a chance to be part of the technical backbone of a facility that will serve the community for decades, working closely with doctors and clinical staff to keep the hospital running smoothly from day one.

What You’ll Do

• Provide deskside support for a range of hardware including laptops, PCs, printers, handheld devices, and monitors
• Troubleshoot and resolve issues across Office 365, SharePoint, Teams, and other Microsoft services
• Manage Active Directory tasks such as user account administration and permissions
• Deliver exceptional customer service, maintaining clear and effective communication
• Work in a fast‑paced environment, ensuring timely resolution of tickets and escalations

Key Experience Required

• Must be based in, or commutable to Dublin 12
• Proven experience working as a Level 2 Support Engineer
• Strong background in face‑to‑face IT support within a high‑volume, fast‑paced setting
• Solid knowledge of Office 365 and related Microsoft technologies
• Hands‑on experience with Active Directory
• Excellent communication skills with a strong customer service mindset

Desirable

• Experience with Epic or other EHR (Electronic Health Records) systems
• Prior experience supporting healthcare or clinical environments

This is a fantastic opportunity for long‑term contract work with a highly respected organisation.

Please note: Sponsorship is not available; only candidates with full right to work in Ireland can be considered.

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