Technology Provisioning Consultant

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Specialist Technology Provisioning is responsible for supporting access provisioning within the organization. This role reviews and processes end-user access requests based on business needs, ensuring compliance with guidelines, controls, policies, and standards while maintaining accurate communication and contributing to continuous process improvement.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

KEY ACCOUNTABILITIES:

• Efficiently perform review and process access requests submitted via ServiceNow.
• Perform add, modify, and revoke access, accurately and within established timelines.
• Perform provisioning activities in accordance with knowledge base guidelines.
• Adhere to established controls, policies, and standards.
• Maintain clear and accurate communication notes within ServiceNow.
• Effectively communicate any gaps identified against established processes.
• Contribute to continuous improvement of the service request management process.

People Management:

• Reiterate the appropriate context once work is assigned by People manager (CAN) to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with business units, IT, and application owners to ensure accurate and timely provisioning.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control and in coordination with the SR Manager, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination

JOB DIMENSIONS:

• Complete provisioning for multiple business units and applications.
• Responsible for timely and accurate fulfillment of access requests.
• Adhere to compliance and operational excellence

Experience: 7+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• 7+ years experience in the technology field, with a focus on end user access.
• Experience with ServiceNow, Active Directory, Microsoft Azure, Microsoft Exchange.
• Proficient with Microsoft Office suite.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with PowerShell and Power BI scripting.
• Familiarity with regulatory and compliance considerations in application access.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in theCandidate Privacy Statement.