Salary: from 5 000 PLN gross Hybrid Full-time Krakow, Poland (Aleja Pokoju 18D 31-564)
Vention is a global engineering partner to tech leaders and fast-growing startups, combining 20+ years of product development expertise with an AI-first approach and a reputation for reliable delivery.
What you'll do
Provide timely and professional support to customers via the company's support channels
Investigate and resolve customer questions and issues, collaborating with internal teams when needed
\u003Take ownership of support tickets from initial request through to successful resolution
\u003Prioritise and manage multiple customer requests while maintaining a high level of service
\u003Create, review, and improve customer-facing documentation and help content
\u003Coordinate with colleagues across different teams to ensure the best possible customer experience
\u003Support customers across different time zones and communicate updates clearly throughout the resolution process
\u003Continuously identify opportunities to improve support processes and the overall customer experience
What you bring
\u003At least 1 year of experience in a customer service or support role
\u003A clear and structured approach to problem solving with the ability to resolve customer queries via cross team collaboration
\u003Great organization and are focused on delivering a good customer experience
\u003Excellent written and verbal communication skills
\u003Ownership mindset, seeing a ticket through to resolution
\u003Good organisational skills and the ability to manage and prioritise your workload
\u003English proficiency at C1 level or higher with experience communicating with international clients
What you'll get
\u003EDU corporate community (300+ members): tech communities, interest clubs, events, a small R&D lab, a knowledge base, and a dedicated AI track.
\u003Licenses for AI tools: GitHub Copilot, Cursor, and others.
\u003Private medical care with LuxMed.
\u003Kafeteria MyBenefit credits for stores, restaurants, and cafés.
\u003Access to a Multisport membership to stay active.
\u003Glasses reimbursement program.
\u003Referral bonuses for bringing in new talent.
I agree to the processing of my personal data by Vention Development sp. z o.o. with its registered office in Lodz (Poland) in the scope of future recruitment processes per Applicant Information Clause .
I agree to receive from Vention Development sp. z o.o. with its registered office in Lodz (Poland), via e-mail, information about Vention news and events.
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