Customer Service Agent
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Job Description
Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Richelieu Hardware is looking for a Customer service representative for the Winnipeg, Manitoba.
More specifically, the main responsibilities of the position are to:
- Receive and enter customer orders; coordinate based on product availability
- Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
- Confirm delivery site address and any additional transport or delivery information
- Organize and process customer payments
- Track and handle order and delivery issues to resolve them or lift according to company policy
- Prioritize and coordinate customer shipments when our truck is being used
- Assist customers, when needed, when they come to pick up their orders
- Prepare the documentation required for processing customer orders
- As product knowledge increases, communicate with customers by phone and email to promote our products
- Prepare and organize courier/carrier pickups when necessary
- Receive products in the ERP system when required
- Perform daily administrative tasks, including filing and answering phone calls when needed
- Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary
Requirements :
- Reliable, motivated, and eager to learn
- Excellent interpersonal skills
- Ability to prioritize and complete work independently
- Ability to work under pressure and in a fast‑paced environment
- Strong attention to detail and accuracy
- Flexibility and adaptability
- Proficient with computers, Microsoft Office Suite, and general knowledge of ERP software
- Ability to lift 13.6 kg
The Ideal Candidate Is a Person Who…
- Excellent communication skills (both oral and written) in English.
- Strong listening skills and a respectful approach in all interactions (phone, email, in person).
- Ability to quickly assess client needs and propose appropriate solutions.
- Capacity to manage multiple files simultaneously while maintaining rigorous follow‑up.
- Strong organizational skills and efficiency, even under pressure.
- Collaborative mindset and ability to work as part of a team to ensure seamless service.
- Energy, initiative, and a results‑oriented attitude.
- Ability to recommend complementary or alternative products to optimize sales and service.
- Comfortable using computer tools, including the MS Office suite.
- Willingness to improve skills through ongoing training opportunities
What We Offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.